Return Policy
Cancellation
Orders may be cancelled as long as they have not yet been processed for shipment or production. If your cancellation request is approved before dispatch, you will receive a full refund.
Once an order has already been shipped, it can no longer be cancelled.
Returns
We accept eligible product returns within 14 days of delivery.
To qualify for a return, the item must:
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Be unused and in the same condition in which it was received
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Be returned in its original packaging
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Include a receipt or other valid proof of purchase
Please do not return products directly to the manufacturer.
Customers will not be charged more than once for shipping-related return costs, and no restocking fee will be applied to eligible returns.
Refunds
After your returned item is received and inspected, we will send you an email confirming that we have received it.
You will then be informed whether your refund request has been approved or declined.
If approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.
Late or Missing Refunds
If you have not yet received your refund, please first check your bank account again.
If the refund is still not visible, contact your credit card provider, as processing times may vary. You may also wish to contact your bank, as some financial institutions require additional processing time before a refund is posted.
If you have completed these steps and still have not received your refund, please contact us at:
Return Address
Before sending any return, please contact our customer service team at:
Our team will provide you with the correct return address and return instructions.